Atualizado em: 16/07/2025

Transformação Digital

A transformação digital é uma mudança na estrutura e na cultura da administração pública. Ela usa a tecnologia para redesenhar os serviços, melhorar a atuação do governo e torná-lo mais eficiente e eficaz, colocando o cidadão no centro desse processo.

Como a transformação digital dos serviços públicos vai além da simples digitalização de processos, é necessário superar o modelo tradicional de atendimento para oferecer um serviço mais integrado e acessível.

Isso exige redesenhar processos internos, capacitar servidores no uso de novas ferramentas digitais e usar dados de forma inteligente para tomar decisões e criar políticas públicas mais eficazes.

Objetivo

Construir um governo mais ágil, transparente, eficiente e que responda de forma rápida e proativa às necessidades dos cidadãos, tendo como principais pilares:

  • Cidadão no centro: Toda iniciativa de transformação digital deve ter como ponto de partida e objetivo final a melhoria da experiência do cidadão. Isso significa simplificar jornadas e oferecer serviços que sejam acessíveis a todos, independentemente de sua localização, condição social, nível de escolaridade ou de familiaridade com a tecnologia.
  • Transparência: Ao digitalizar informações e processos, tornamos a administração pública mais transparente. Além disso, as plataformas digitais podem ser utilizadas para aumentar a participação cidadã na formulação e avaliação de políticas públicas.
  • Tecnologia como meio de facilitação: O uso de ferramentas como inteligência artificial, automação e plataformas digitais facilita essa transformação. Essas tecnologias permitem integrar sistemas, automatizar tarefas repetitivas e oferecer serviços online 24 horas por dia, 7 dias por semana.
  • Governo orientado por dados: Coletar, analisar e usar dados de forma estratégica para entender as demandas da população, acompanhar a qualidade dos serviços e tomar decisões com base em evidências. Isso permite personalizar os serviços e usar melhor os recursos públicos.
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